• If from a company, please inform the Nursing Office about any credit arrangements. Please also mention your meal preference (Veg/Non Veg).
• You will be required to fill in the Admission form & a Registration form based on which the Main Reception will then assign you an In-patient number and a Reservation number. Upon registration, you will be issued a card with your permanent Registration number. Preserve this card safely at all times.
• The cashier will accept the requisite deposit against the reservation number, at the cash counter on the ground floor. The accepted mode of payments is by Cash/Bank Draft/ Cheques/ Master/Visa/Citibank Diners Club/American Express cards only.
• Emergency admissions are made through the Emergency Medical Services, which is open all 24 hours, everyday of the week.
• Your consultant will explain to you the nature of illness and the treatment planned. Please read the admission form and consent forms given out prior to your admission, and sign them thereafter. Please do not hesitate to ask any questions if you find the information inadequate or vague.
• Once booked, for an operation, cancellations of the theatre can only be made after approval of Director (Nursing) / Registration & booking office. Refunds if any, may be collected from the cashier.

• Our panel of specialists comprises of some of the most distinguished names in the country today.
• You would have been admitted for treatment under the care of one of our reputed specialists
• If you need to get in touch with your treating doctor, please contact the nurse on duty for assistance.

• Personalised care by nurses represents one of the greatest strengths of the hospital. The hospital has been renowned for its excellent nursing care, spanning the length of the patient's stay from admission to discharge. Each patient is the focus of individual attention.
• Please do not hesitate to call on your nursing station for any help that you may need.
• Special Nurse: Special nurses can be arranged by the Hospital from approved Nursing Bureaus through the Nursing office. Contact extn. 23667-667 for more details.
• Support Group (V-Care): The V-Care volunteers help cancer patients, providing emotional support. For details please contact Mrs. Sangeeta Dey on ext. 23667-982
  This is a voluntary service, free of cost.

Meals, Bedding and Clothing

Meals

• A variety of therapeutic and normal diets-Indian vegetarian and Western non-vegetarian are served by the hospital kitchen. You are not permitted to get food from outside.
• You may contact our Dietary Section on extn.23667-933 if you wish to avail of a diet plan, free of cost, prior to your discharge.

• Bedding from outside is not permitted.
• You will be provided with hospital clothing. You may however bring your own clothes, slippers and toilet articles.
• You are not permitted to wash your clothes in the hospital
  

• The Hospital has an approved and licensed blood bank that maintains blood and blood products. The Hospital obtains its supplies only from replacement donors.
• If you are to undergo a surgery that requires blood/blood products, you may be asked to arrange for replacement donors. In this case you may contact any of your known friends, relatives and direct them to the blood bank.
  

In the maternity ward, only children of mothers who are patients, may visit them in the evening visiting hours 5.30 p.m. to 7 p.m.

Passes
A visitor, outside visiting hours is expected to have a 24-hour pass or a 30-minute reliever's pass on his person when he is in the patient's room.
For patients scheduled for operations, yellow passes will be provided by the Main Reception on the day of the surgery. These passes will be valid for the duration of the Surgery

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• You are requested not to bring valuables with you to the hospital. The hospital will not be responsible for any loss
• Unclaimed items found in the hospital premises must be handed over to the security officer on 23667996
• Safes are available in all wards for admitted patients.
• In case of theft or loss, the sister-in-charge of the ward and the security officer may be notified immediately
• Flowers are not allowed in the Intensive Care Units and Maternity Wards.
• Bedding from outside is not permitted.
• No medicines or consumables are permitted from outside.
• Use of mobile phones is not permitted in areas such as the Intensive Care Units, lobbies of ICUs, Cardiac Catheterization laboratory.
  

• We value your suggestions. Please be frank and put down your views in the Patient Feedback Questionnaire. The questionnaire is available with each ward sister in-charge.
• Please hand in the questionnaire to the Ward Nurse on duty or deposit the same at the Hospital Co-ordinator's Desk/ Main Reception.
• You can also express your grievances, problems in the book maintained at each nursing station.
  

• Check-in & Check-out time is 12 noon.
• Admission to the hospital is made after payment of a reservation deposit at the time of admission. This deposit is adjusted against the final bill. Running bills are delivered twice a week to the patient rooms. Patients are expected to keep a minimum of Rs 25,000 as clear deposit. The final bills are also delivered to the patients' rooms. The patients are supposed to settle their bills at the Cash Counter on the Ground Floor.
• Supporting vouchers are provided with your bill on dispensary items used.
• Patients discharged in the morning hours normally will have the bills ready at the Billing Counter between 10.00 a.m. and 12.30 p.m.
• Patients discharged on Sundays/Holidays are given the final bill on the next working day. The patient can be discharged on payment of an extra deposit, which will be a in addition to the outstanding amounts. Excess amount of deposit, if any, will be refunded & sent by post. You may alternatively collect the same between 2-4 pm the next day.
• Patients are requested to pay the deposits, running/final bills, settle their account and collect cash refunds from the Billing & Cash counter during the following working hours:
  

• Any surgeries carried out or diagnostic/therapeutic services rendered to patients between 8:00 pm to 8:00 am on Monday-Friday & 5:00 pm onwards on Saturday & any time on Sundays & Holidays will be charged as per Emergency Charges (50% additional for Surgeries & 100% additional for other diagnostic/therapeutic services).

Fixing of the Hospital Charges

• Always ask your consultant for approximate expenses that you are likely to incur for your hospital expenses or surgery. This will avoid embarrassment to us.
• The hospital does accept payments made by credit card. However, if
  the credit card is not accepted, you will be required to make the payments in cash.
• If the credit card is not cleared in the EDC machine(automatic
  online credit card clearance system), the Cashier will not do the manual
  operation sytem (through the imprint system off line). No telephone calls from
  or to the purpose of getting authorization will be entertained.
• Any credit card arrangement from the bill settling agency mentioned
  in the Admission Form must be approved by the hospital in writing prior to admission of the patient

Miscellaneous

• During your stay if you have not received any intimation of the amount accrued to your account, kindly contact the Billing office on the third floor.
• If a patient is required to be transferred to the HDU, MICU, SICU or NICU, the room/bed that the patient was occupying prior to transfer is to be vacated.
• All transfers will be with effect from 12 noon.
• Schedule of deposits, bed charges and operation theatre charges are subject to change without prior notice.
  

• Any refund up to Rs.5000/- is given in cash provided all deposits have been paid in cash. Any amount above Rs.5000/- will be refunded in cheque only.
• No surcharge is levied on residents, foreign nationals or non-resident Indians.
• The rates of service centers (Path lab, X-ray, ECG etc) are uniform irrespective of the class of rooms.
• Mode of payment for foreign nationals is Indian currency.
• On settlement of your bills at discharge, the ward staff will give your Discharge Card and Reports. Be sure that you collect these before leaving the hospital.
• Pending reports can be collected from the Central Report Issue Cell (CRIC) at the Main Reception, round the clock
• To confirm if all your pending reports have been compiled at the CRIC , you may contact the staff at the hospital numbers on the Pending Reports Slip given to you by the ward staff.
  

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Main Reception: 23667995
Nursing Office: 23367667
Billing: 23667354 / 23667355

Hospital Co-ordinator's Desk/Guest Relations
People contact the Hospital Co-ordinator during working hours on 23367982 for any assistance.

Ambulance and Hearse service
You may contact the Main Reception 23667995 / 23367996 to avail of this service.

Telephone Facilities
For your convenience, all rooms are provided with a telephone.
STD & ISD calls can be made on request in writing to the operator, duly authorised by the ward sister in charge. These calls will be charged in your bill.

Railway/Airline concession forms
By-pass surgery patients and cancer patients can avail of these forms. These may be collected from the OPD reception staff on the ground floor.

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